Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nexvibetext.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@nexvibetext.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nexvibetext.store.
* Incomplete Order Claims Policy
To ensure the utmost transparency and fairness for both our customers and PUISSANCE PTE. LTD, we have implemented a policy regarding claims for incomplete orders. This policy helps us accurately assess and resolve any issues related to orders not received as purchased.
Effective 23 Sep, 2023, all customers are kindly requested to record a video of the unboxing of their order from the moment of breaking the seal of the package until all contents are fully revealed. This step is crucial for the following reasons:
- Verification of Claim: The video serves as evidence to support claims of incomplete orders, allowing us to swiftly verify and address your concerns.
- Protection for Both Parties: This procedure ensures protection for both our customers and our company, providing a clear and unbiased account of the order’s condition upon arrival.
- Efficiency in Resolution: With concrete evidence, we can expedite the investigation process, ensuring that any rightful claims are resolved promptly and satisfactorily.
How to Submit Your Video:
- Ensure the video clearly shows the process of opening the package and revealing all of its contents.
- The video must not be paused or edited to maintain the integrity of the unboxing.
- Submit the video along with your claim through
Please Note: Failure to provide an unboxing video may result in the inability to process a claim for an incomplete order. We appreciate your understanding and cooperation in adhering to this policy, which is designed to protect and benefit our customer community.
We value your trust and are committed to ensuring a transparent and fair resolution process. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team.
1. What is the return policy?
If your product arrives damaged or defective, please email us with the subject line “Return: Damage or Defective item” along with your order number and a photograph. We will promptly investigate and arrange to send you a replacement.
Our return policy specifically covers damaged items or products with manufacturing problems. No refunds or changes will be made once the product has been successfully delivered under normal conditions. If you encounter any issues with the delivered item, please go to the "Contact Us" section or submit a ticket via this portal.
2. Returns
We accept the return of products that were shipped by us and meet one of the following criteria: damaged, defective, in the wrong specification, or if there are missing parts of the order. Ensure the item(s) are returned with proof of purchase.
*Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized products (e.g., special orders)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
For questions or concerns regarding specific items, please contact us: support@denytech.store
Note:
- Our return policy may last for 10 days from the arrival date, especially for fragile products. If 10 days have passed since you received the item, unfortunately, we can’t offer you a refund or exchange. Return shipping fees are the responsibility of the customer.
- We do not accept returns on sale items or gift cards.
3. Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to confirm its receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 2-5 business days.
4. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email via support@denytech.store
5. Late or Missing Refunds (if applicable)
If you haven’t received a refund, please check your bank account and contact your credit card company. Refunds may take some time to be officially posted. If you've completed these steps and still haven't received your refund, please contact us at orivia.store@gmail.com